What Is Glean?

Glean is a workplace AI platform that acts as a centralized knowledge and productivity assistant for companies. It connects to hundreds of internal systems (e.g., Slack, Google Workspace, Salesforce, Microsoft Teams) to build a unified index of organizational data and deliver accurate, role-aware results when users search, ask questions, or initiate tasks.

Unified Enterprise Search

Glean’s core capability is its intelligent enterprise search that goes beyond simple keyword matching. It understands natural language queries, internal jargon, abbreviations, and context from across connected apps so users can find relevant files, messages, documents, and people without switching tools. It also respects permissions and governance rules to ensure data security.

AI Assistant & Generative Answers

Glean uses generative AI to interpret complex work queries and provide concise, context-aware answers, summaries, and insights that are grounded in company data. Users can ask questions conversationally, refine results iteratively, and receive responses backed by references to specific internal content.

AI Agents for Workflow Automation

Glean supports AI agents that can take action based on natural language prompts — for example, drafting emails, summarizing long threads, planning tasks, or pulling together meeting materials. These agents are built on Glean’s enterprise knowledge graph, enabling workflow automation at scale.

Data Integration & Knowledge Graph

Glean integrates with 100+ SaaS applications, creating a comprehensive knowledge graph that maps data, people, and context across an organization. This deep understanding enables personalized search results and AI responses that are accurate and relevant to each user’s role and needs.

Hybrid Search & Real-Time Web Knowledge

In addition to internal data, Glean can include real-time web search in its AI assistant workflow when needed. Users can toggle between internal company knowledge and external world knowledge to get up-to-date answers for broader queries.

Typical Use Cases

1. Knowledge discovery: Quickly locate internal data, policies, project files, and expert contacts across systems.
2. Onboarding & training: New employees can get up-to-speed faster by finding answers and relevant documents without manual guidance.
3. Decision support: Get summarized answers and insights from across enterprise content without hunting through multiple tools.
4. Workflow automation: Use AI agents to help draft content, organize data, and perform common tasks with minimal effort.

Benefits for Organizations

1. Save time: Employees spend less time searching for information and more time working on priority tasks.
2. Improve accuracy: Answers are grounded in internal data and contextualized to user roles, reducing misinformation.
3. Boost productivity: AI agents and assistant features help automate repetitive work and accelerate decision-making.
4. Secure & governed: Glean ensures that only authorized users see data they have permission to access.

Adoption & Market Presence

Glean Technologies, Inc. is a Palo Alto-based AI company focused on enterprise search and productivity. Its platform has been adopted by companies across sectors to centralize knowledge and enhance work outcomes.